Email Support
For account and transfer inquiries:
[email protected]Customer Support
We provide structured, multilingual support for Paylo mobile app users and partner organizations.
Phone Line
24/7 customer support line:
+971 4 456 7890B2B Support
Employer and partner support requests:
Go to B2B ChannelFrequently Asked Questions
Quick answers to the most common support topics.
How can I contact support?
You can reach Paylo support by email or phone 24/7. For urgent transfer issues, include your registered mobile number in the message.
How fast will I get a response?
Most requests receive an initial response within minutes. Complex cases are escalated to specialist review teams when needed.
Can employers contact support for their teams?
Yes. Employer and partner support requests can be submitted through our B2B channel for dedicated handling.
For security, never share one-time passwords, card details, or account passwords with any support channel.